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Features

Everything crewduo does, and where to find it

Grouped the way your day runs. Every feature shows the plan it starts on - and every plan above it includes the ones below.

Comes with Free Van Crew Fleet and everything above it - Add-on is bought beside any plan In the app

Business website

Every paid plan comes with a full website for your business - your services, reviews, a request form and a client portal - hosted for you, with nothing extra to pay.

More about business website

Hosted website, included

Your site at yourbusiness.crewduo.com - hosting, security and updates handled for you.

Van

Themes and branding

Three themes with your logo, colour, tagline, hours and service area.

Van

Page builder

Hero, text, photo carousel, services, team, reviews, FAQ, trust badges, call to action, map and contact sections.

Van

Draft and publish

Work on changes privately and publish when they are ready.

Van

Online requests and contact form

Enquiries land in your inbox, ready to become clients and requests.

Free

Services and prices

Your catalogue on the site, with prices shown or hidden.

Van

Search and sharing

Titles, descriptions and share images - and hidden from search until you're ready.

Van

Review requests

Ask for a Google review after a paid invoice or a finished visit.

Van

Online booking with live times

Clients pick a service and a real free time; you choose instant booking or confirm first.

Van

Widgets for the site you already have

Paste one line to add a request form, a lead form or online booking to your own website.

Crew

Referral program

Client referrals with credit rewards applied to their invoices.

Van

AI chat on your site

Answers questions and captures the request while you're on the tools.

Add-on

Your own domain name

Use www.yourbusiness.ca instead of the crewduo address.

Van On the roadmap

Client portal

Your clients sign in to see upcoming appointments, pay their invoices, accept quotes and request new work - day or night, without calling the office.

More about client portal

Code sign-in

A one-time code by email or text - no passwords for clients to manage.

Van

Client home

Next appointment, invoices to pay and recommendations at a glance.

Van

Upcoming and past appointments

Every visit, including ones waiting for a confirmed time.

Van

Reschedule and cancel

Clients move visits to free times or cancel within your cutoff.

Van

Visit photos

Photos from finished visits, shared with the client.

Van

Invoices and statements

What's owed, what's paid, and a statement on request.

Free

Pay online

Card payments and autopay for invoices and deposits.

Free

Accept quotes

Review, sign and accept - with a deposit when you ask for one.

Free

Request a service

Pick a service, a preferred date and a time of day.

Free

Book online

New and returning clients book a free time themselves.

Van

Shared documents

Files you share from the client's record - warranties, reports, permits.

Van

Profile and addresses

Clients keep their contact details, addresses and access notes current.

Van

Self sign-up

New clients create their own account from your website.

Van

Recommendations for their home

Work you've recommended, with Remind me later or No thanks.

Van

Refer a friend

A personal link and credit toward their invoices.

Van

Win more work

Take requests from your website and your phone, send quotes clients can say yes to in a tap, and follow up on every job a property still needs.

More about win more work

Requests

Capture every enquiry - from the phone, the website or the office - in one place.

Free In the app

Quotes

Line items from your catalogue, discounts, taxes and a total the client understands.

Free In the app

Clients and properties

Every client, their addresses, contacts and history in one record.

Free In the app

Quotes and invoices as PDF

Email a tidy PDF from any plan, including Free.

Free

Client options and e-signature

Clients choose optional lines and sign online or in person.

Free In the app

Quote templates

Save a quote you send often and start the next one from it - on the web or the phone.

Van In the app

Message templates

Reusable wording for quotes, reminders and follow-ups.

Van

Branded client emails

Your logo and colour on every client email, with wording you can edit and test.

Van

Find and merge duplicates

Spot the same client entered twice and merge them with all their history.

Van

Duplicate for another client

Copy a quote or job to a new client in one step.

Free

Pipeline boards

Requests, quotes and jobs as boards you move along by dragging.

Van

Follow-up board

A board of open follow-ups you move along by dragging.

Van

Recommendations

Log work a property needs, follow it up and turn it into quotes.

Van In the app

Equipment and maintenance due

What is installed at each property, and when it next needs service.

Van In the app

Lead capture widgets

Drop a lead form on any page you own and route it into the inbox.

Crew

Schedule and dispatch

Book visits into real availability, see every route on a map, and let crewduo suggest the best technician and the best order - including when the emergency call comes in.

More about schedule and dispatch

Calendar

Day, week and month views, coloured by technician, team, job type or status.

Free

Jobs and visits

One-off and repeating jobs with statuses, prerequisites and a waitlist.

Free In the app

Visit booking with promised windows

Find a free slot, record what you promised the client, and assign the crew.

Free In the app

Shifts, time off and holidays

Working hours, approved time off that blocks booking, and statutory holidays for your province.

Free In the app

Recurring contracts

Service agreements that generate visits and invoices on schedule, with a history of every change to their terms.

Van

Dispatch board and timeline

Every technician's day as a row; drag a visit to hand it to someone else.

Crew

Dispatch map and routes

Each technician's route in their own colour, with numbered stops, drive times and who's closest to a job.

Crew

Improve this day

Suggested reshuffles and swaps you review before applying.

Crew

Emergency insertion and gap filling

Who can take the urgent call, and what fits a sudden gap.

Crew

Capacity lines and workload

How full each day is, and who is overloaded before it becomes overtime.

Fleet

Vans and tools

Company resources, who has them, and whether they are ready.

Crew

Calendar feeds

Each person's visits on Google Calendar, Outlook or Apple Calendar.

Crew

What-if planner

Try a week's changes in a sandbox before anything touches the real schedule.

Fleet

Live crew tracking

Where each technician is right now, on the dispatch map - only while clocked in, during scheduled hours or while signed in, as you choose, with a history you decide how long to keep.

Fleet

Branches and service zones

Several branches with their own areas, and technicians eligible by zone.

Fleet

The field app

Today's visits, directions, check-in, photos, forms, signatures and payment, in an app built for gloves-on work. It keeps working in basements and dead zones and catches up when it can.

More about the field app

Today and schedule

The day's visits in order, with directions and client details.

Free In the app

Check in and out

Arrival and departure times with location, for the office and the client.

Free In the app

Photos

Before, during and after, attached to the visit.

Free In the app

Works offline

Keeps working without signal and syncs when it is back.

Free In the app

Quotes, jobs and bookings

Create clients, requests, quotes and visits from the phone.

Free In the app

Device lock

Face or fingerprint unlock for the app.

Free In the app

Signatures

The client signs on the phone to accept work or confirm it is done.

Van In the app

Custom forms and checklists

Your own inspection and job forms, or ready-made ones for your trade.

Van In the app

Time clock and drive time

Clock in, breaks, clock out and time on the road, feeding timesheets.

Van In the app

Expenses and receipts

Log an expense with a photo of the receipt, even offline.

Van In the app

Time off requests

Request time off from the phone; approved time off blocks booking.

Free In the app

Recommendations on site

Log work a property needs, with photos, while you are there.

Van In the app

Tap to pay

Take card payments in person with the phone or a card reader.

Crew In the app

My earnings

Commission earned, approved and paid, for each technician.

Crew In the app

Live location for the office

Shares the technician's location with the dispatch map - only if the business turns live tracking on, and only in the hours it sets.

Fleet In the app

Invoicing and payments

Everything ready to bill sits in one list. Send invoices with a pay link, take card or Interac, chase what is late automatically, and keep QuickBooks or Xero in step.

More about invoicing and payments

Invoices

From jobs and visits, with your catalogue, discounts and taxes.

Free

Record a payment

Cash, cheque or bank transfer recorded against the invoice.

Free

Ready to invoice

Finished work waiting to be billed, in one list.

Free

Online card payments

A pay link on every invoice and in the client portal, with autopay.

Free

Interac e-Transfer

Your e-Transfer details on invoices, and transfers matched to the invoice for you.

Van

Deposits and payment schedules

Take a deposit on acceptance and split the rest into instalments.

Free

Reminders and late fees

Overdue invoices chased automatically, on your rules.

Van

Print templates and work orders

Your header and footer on quotes, invoices and job sheets.

Van

Tap to pay and card readers

In-person card payments from the phone or a reader.

Crew In the app

Stacked sales taxes

GST, HST, PST and QST rates that combine the way provinces do, with a filing report.

Crew

Credit notes

Credit part or all of an invoice, back to the invoice or the client's account.

Crew

Scheduled and contract invoicing

Recurring contracts billed on their own schedule.

Van

Invoice approvals

A second pair of eyes before an invoice goes out.

Crew

Job costing and margins

Cost and margin on every quote, job and contract, and a profitability report.

Crew

Reports hub

Revenue by service, product, job type and technician; money owed; taxes collected.

Crew

QuickBooks Online and Xero

Clients, invoices, payments and refunds kept in step, both ways.

Crew

Deeper reports

Longer history and the cuts a multi-crew business asks for.

Fleet

Run the business

Your team and what each person can do, your catalogue, stock and purchase orders, timesheets, commission and a log of every change - set up once and kept tidy.

More about run the business

Team members and permissions

Invite your team; choose exactly what each role can do.

Free

Services and products catalogue

Your prices, times and materials in one catalogue.

Free

Dashboard

The numbers that matter, laid out the way you like.

Free

Import from other software

Bring clients and services in from a spreadsheet or a Jobber, Housecall Pro or QuickBooks export.

Free

Export all your data

Download everything in your account whenever you want - it's your data.

Free

Search and notifications

Find any client or job fast; hear about what needs you.

Free

Two-step verification

Protect every sign-in with a second step.

Free

Custom fields and forms

Your own fields and forms, or ready-made ones for your trade.

Van

Tags on everything

Tag clients, jobs, visits, requests, quotes and invoices your way - and filter every list by tag.

Crew

Expenses

Billable and reimbursable expenses with receipt photos.

Van

Seasonal hold

Off-season? Pause a monthly plan for a small flat fee instead of cancelling: your data and every login stay, clients can still pay, and the plan comes back on the day you pick.

Van

Timesheets and payroll export

Hours with overtime rules, manager approval, pay rates and a payroll file.

Van

Inventory and purchase orders

Stock by location, suppliers, purchase orders and a restock log.

Crew

Commission

Plans, a ledger and pay periods for payroll.

Crew

Expense approval

Approve and reimburse what the crew spent.

Van

Forms marketplace

Ready-made forms for your trade, adopted in one click.

Van

Unified inbox

Email, texts and website enquiries in one thread per client.

Crew

File storage

Photos, documents and receipts - 2 GB on Free, up to 500 GB on Fleet.

Free

Custom record numbering

Quote, job and invoice numbers in your own format.

Fleet

Activity log and audit trail

Who changed what, and when, across the account.

Fleet

Time-boxed support access

Let support into your account for a set time, and see what they did.

Fleet

French, Spanish and Arabic

The app in other languages, right to left included.

Free

Integrations

Keep your accounting in QuickBooks or Xero, put visits on everyone's own calendar, take payments through Stripe - and build your own with the API.

More about integrations

Stripe payments

Online card payments and payouts to your bank - crewduo takes no cut.

Van

Email and text delivery

Quotes, invoices and reminders sent for you - nothing to set up.

Free

Stripe card readers and tap to pay

In-person payments in the field.

Crew In the app

QuickBooks Online

Two-way sync of clients, invoices, payments and refunds.

Crew

Xero

Two-way sync of clients, invoices, payments and credit notes.

Crew

Calendar feeds

Google Calendar, Outlook, Apple Calendar and phone calendars.

Crew

Public API and webhooks

API keys, signed webhooks and published rate limits.

Fleet

Zapier

Connect crewduo to thousands of apps without code.

Fleet

Import and export

Come in from Jobber, Housecall Pro or QuickBooks; leave with everything, any time.

Free

Business phone

Give the business its own local number instead of a personal mobile. Calls ring whoever is on, texts land in the shared inbox beside the client's job history, and nothing leaves with the person who took the call.

More about business phone

Local business number

One number per line, for calls and texts.

Add-on

Texting from your business number

Threads in the shared inbox, tied to the client.

Add-on

Ring-first routing

Ring the right people in the order you set.

Add-on

Call forwarding and transfer

Forward the line you advertise; hand a live call to a colleague.

Add-on

Voicemail transcripts

Read the message instead of listening to it.

Add-on

Missed-call auto-text

Text them back automatically before they try someone else.

Add-on

Call recording

Recorded calls, purged after 90 days.

Add-on

Transcripts and AI summaries

What was said and what was agreed, in seconds.

Add-on

Included minutes and texts

300 or 1,000 a month per line, with clear overage.

Add-on

AI receptionist

It answers in your business's voice, knows your services and service area, takes the details, finds a real free slot and books the work - then puts it on your calendar with a summary of the call.

More about ai receptionist

Answers calls

In your business's voice, with your greeting.

Add-on

Answers questions

Hours, service area, what you charge to come out, what you do.

Add-on

Captures requests

Name, address, problem and your intake questions.

Add-on

Books a real slot

Finds availability and books, or holds the slot for you to confirm.

Add-on

Reschedules and cancels

For clients it recognises, within your rules.

Add-on

Escalates emergencies

Passes the urgent ones to a person straight away.

Add-on

Texts and web chat

The same receptionist on your texts and your website.

Add-on

Transcripts and summaries

What was said, what was agreed, what it did.

Add-on

Test drive before it answers

Try it on a demo line before a client ever reaches it.

Add-on

AI that does the admin

The setup assistant builds your account while you describe the business, the copilot finds and changes things when you ask, and AI chat answers on your website while you're under a sink.

More about ai that does the admin

Setup assistant

Builds your services, prices and settings from a conversation.

Free

AI help writing recommendations

Turns a technician's quick note into a clear recommendation.

Van

AI Website Chat

Answers on your site and captures the request - no phone line needed.

Add-on

AI Copilot

Find and change things by asking; you confirm every change.

Add-on

Get your crew off spreadsheets this week

The free plan runs the work for as long as you like. Want to see everything first? There is a 14-day free trial on Fleet, our top plan with every feature - no card needed.